Refund policy

We have a 30-day return policy.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at hello@naturetonurturebamboo.com. If your return is accepted, customers will cover the cost of shipping back to Nature to Nurture. Shipping costs are non-refundable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged, so that we can evaluate the issue and make it right. Our return policy does not include misuse of the product including incorrectly following care instructions, stains/discoloration, abrasion, rips/tears, or pet damage.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.

 Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@naturetonurturebamboo.com.